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Variety of skills should be there in a live chat operator like-

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John Hardy

Par John Hardy


For proper growth, it is important to have capable staff so that work is done effectively.

Variety of skills should be there in a live chat operator like-

Chat operator should be soft spoken so that customer can talk to him properly. If you are greeting someone in a good manner he or she feels like discussing an issue with you. That is the reason it is suggested to maintain a calm and peaceful nature whenever you deal with customers.

Live chat services provider should have complete knowledge about the product so that he is answerable to any customer related to any query. Having such knowledge saves the customer as well as an agent time because he can quickly resolve the query and move to the other customer.

One should hire chat agents who have proper command over language so that they do not commit any grammatical mistake. As they are representing the company so it is mandatory for them to be an expert in all the areas. 


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